Troubleshooting and Support

Technical support is provided to customers with an active subscription. All technical support questions must be sent to impactsupport@blackice.com .

Guidelines to submit technical support questions for the retail products:

• Name of the product.
• The product version number, the date of purchase, or the invoice number.
• Detailed description of your environment, such as:
  • Operating System (Windows 11/10 or Windows servers 2025/2022/2019/2016/2012 R2)
  • Detailed description of the problem.

The more details one provides us, the faster Black Ice Software’s support can respond.