If you have filled out a request for download instructions from our website and you are having trouble receiving an email containing download instructions, one of the following situations may have occurred. Please email email@example.com with any additional questions or for any cases which are not addressed below.
AOL Users: You may be blocked from receiving messages due to the aggressiveness of the AOL email filtering system. You can make sure that you receive download information emails from Black Ice Software by adding firstname.lastname@example.org to your address book and to you 'approved list'.
If you do not receive messages, Black Ice recommends that you contact your ISP to find out why you aren't receiving messages. Typically, you should be able to add to your address book "safe" lost or "approved senders" list. This will allow you to receive messages as you have requested.
Roadrunner and AOL restrict the email that can be received by their users. Contact Roadrunner Support or AOL Support and let them know that you cannot receive email that you have requested from Black Ice Software, LLC
You receive an error stating, “Our records show that your IP address () has accessed our web site too many times today. For security reasons we will block this IP address from accessing the demo downloads on our web site for the remainder of the day."