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PDF Printer Driver Online Manual
  • Introduction
  • Installation, Licensing and Registration
  • Black Ice Printer Manager
  • Configuring the PDF Printer Driver Printing Preferences
  • PDF Printer Driver Configuration
  • Frequently Used Configurations
  • Document Converter Configuration Manager
  • The API - Resource Toolkit (RTK)
  • Frequently Asked Questions (F.A.Q.)
  • Troubleshooting
    • How can I troubleshoot printing problems?
    • Enable Installation Logging
    • Enable Debug Logging
    • How to generate a detailed debug log (EDF) file
    • Error code 335
    • How can one find the output file when printing from shared printers?
    • Printer Driver does not generate any output when the filename exceeds the 260 character limit
    • The Printer Driver is not saving the Printer Settings
    • SAP printing configuration
    • How to force the Printer Driver for manual registration by changing the network settings
    • Printing problem when using Remote Desktop with Terminal Services Easy Print.
    • Changing the printer name causes the driver to revert to default settings.
    • I am not able to uninstall the Black Ice Printer Driver - Fail to load dll.
    • Cannot uninstall the Printer Driver from Control Panel: The uninstall will exit
    • The printer is not using the selected DPI settings.
    • The printer driver is not starting my application
    • Incorrect or gibberish characters when printing from Adobe Reader
    • The paper size reported by Adobe Acrobat Reader is not the same as the printer driver reports.
    • Setup Redirect Printing transfers different DPI settings from the physical printer.
    • Distorted images are put out from MS Word and Excel.
    • The printing is slow.
    • Slow Merging Of Documents
    • The first attempt to install the driver went wrong. After running the setup program again it says "Do you want to completely remove." but the printer driver never seems to be removed. Is there anything that can be done to manually remove the printer driver?
    • Why does the printer report the [Cannot print directly to the printer error] when printing?
    • Why is my output document printed upside down?
    • Why does the printer report an Invalid printer driver data type error when printing?
    • Microsoft Office Page Size Problem
    • Microsoft Visio printing problems
    • When changing the Annotation Text settings from within an application and the annotation text includes fields, the resulting image does not contain the actual value of the fields in the annotation text.
    • When printing using the RAW data type and using the create faxable image option, the generated image file contains black lines through embedded images
    • Bypass spooler using Black Ice Printer Drivers
    • I can't print from the Black Ice printer driver to a mapped network drive using Terminal Services with or without Citrix.
    • Printing to a mapped network drive does not work.
    • Printer is not visible for users
    • [HKEY_LOCAL_MACHINE\SOFTWARE\Black Ice Software LLC\ Cannot be Created] message
    • I Receive a Compatibility Warning when Printing from a Specific Application?
    • Input field limits in Black Ice Printer Driver
    • Text extraction does not work with Adobe 11 or higher
    • Enable Group File
    • Export/Import Agent Printers during Printer Driver upgrade
    • Printing webpages from Google Chrome browser results non-searchable PDF documents
    • Why I receive Abort message during document conversion?
    • The printer driver uninstaller cannot delete the printer from Devices and Printers on Windows Server 2012 R2.
    • SharePoint Uploader throws an error: The underlying connection was closed: An unexpected error occurred on a send
    • System Error 1612 when uninstalling or updating using the MSI installer
    • How can I use BiSetProfileFile.exe to configure printer settings for new users?
    • How to add an agent printer for every user to an already installed Black Ice Printer Driver using a command line?
    • How to extract text without creating a PDF or TIFF File
    • How can I adjust the PDF font embedding settings?
    • How do I create agent printers using the MSI Installer?
    • How to share the Printer Driver?
    • What is error code 0x800F0242? (Error code -21464500030)
    • I get “ERROR: Error in the dInstallBlackIcePrinter function! Setup will exit!”, what should I do?
    • How do I find Agent Printers on my computer?
    • How do I generate a log?
    • How do I generate an installation log for an .EXE installer?
    • How do I make an installation log for the MSI installer?
    • How do I generate a log for InstallShield MSI Installers?
    • How do I print PDFs with different page sizes correctly with Adobe?
    • How do I know how long it took for the printer driver to convert my document?
    • What is error code –2146232576?
    • Why does my printer only print the first page correctly and the rest of the pages are blank?
    • Why can’t I find my files when printing from shared printers?
    • How do I install on Citrix VDI?
    • How do I uninstall using Group Policy?
    • Where do I find the Event Viewer log?
    • How to configure printer settings for the System Account?
    • What can I do if there are more printers/threads installed than the license allows?
    • I’d prefer not to use Windows Printer Sharing. How can I still create PDFs with the Black Ice printer driver from another system?
    • Why do I get printing issues when I add a Black Ice printer manually or change the Port settings?
    • ‘Save configuration for every user’ is very slow, is there any way to speed it up?
    • How to turn off the Windows Protected Print Mode

      To disable the Windows Protected Print Mode, follow the steps below.

    • What to do if the AntiVirus software detects a Virus during installation?
    • How to append a file when printing?
    • Can the Printer Driver be installed only for specific users?
    • Installation cannot add the certificate to the system
    • Error Codes
      • Installation errors
      • Registration and Licensing Errors
      • Other errors
  • Licenses
  • Technical Support

Error Codes

  • Installation errors
  • Registration and Licensing Errors
  • Other errors
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