Technical Support

Technical support is provided for customers who have an active subscription. All technical support questions should be sent via:
Print2Email Technical Support Form

Guidelines to submit technical support questions for the retail products.

• Name of the product.
• Detailed description of your Server environment such as:
• CPU speed and memory used.
• Operating System and Service Pack
• Operating System language, for example: Chinese.
• Detailed description of your Client environment such as:
• CPU speed and memory used.
• Operating System and Service Pack
• Operating System language, for example: Chinese.
• The version number of the product, date of purchase or invoice number.
• Detailed description of the problem.

The more details you give us the faster we can respond to you.