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Graphic illustration showing a printer, a checkmark, and a security shield connected by network lines, representing a printer driver compatibility update.
Resolution Available: Conflict with CrowdStrike Falcon Sensor

Following up on our April 16th Technical Alert, we are pleased to announce that Black Ice Software has officially released an updated Printer Driver that resolves the previously reported conflict with CrowdStrike Falcon Sensor v7.34.

This update eliminates the issue where print jobs would enter a "Paused" state in the Windows Spooler, allowing for seamless document conversion without the need for manual restarts or a rollback of the CrowdStrike Falcon Sensor.
 How to Update
License Driver Customers: 

The latest version of the Printer Driver is now available for immediate download. Please log in to your account or visit our download area to update your current installations and restore full functionality.

Download Now
  OEM Customers: 

To receive the updated driver files for your integration, please contact our sales team directly at sales@blackice.com . Our team will provide the necessary components to update your software builds.

Contact Sales
We appreciate your patience while our engineering team worked to bypass this conflict ahead of the scheduled CrowdStrike environment updates.
https://www.blackice.com mailto:sales@blackice.com Phone: 1.561.757.4107


Black Ice Software, LLC | 950 Peninsula Corp Circle Suite 2017, Boca Raton, FL 33487 USA
www.blackice.com Telephone: 1(561)-757-4107