Technical Support

The FileFlow Server installs with complete product documentation. This documentation is also available online at:

https://www.blackice.com/Help/Internet/FileFlow%20Server/WebHelp/index.htm

Technical support questions should be submitted for the FileFlow Server via our website at https://www.blackice.com/techsupport/FileFlow.asp.

Guidelines to submit technical support questions for the retail products.

• Name of the product.
• Detailed description of your Server environment such as:
• CPU speed and memory used.
• Operating System and Service Pack
• Operating System language, for example: Chinese.
• Detailed description of your Client environment such as:
• CPU speed and memory used.
• Operating System and Service Pack
• Operating System language, for example: Chinese.
• The version number of the product, date of purchase or invoice number.
• Detailed description of the problem.

The more details you give us the faster we can respond to you.