To generate a detailed installation log with the Printer Driver’s Microsoft MSI installers, please follow these steps:
1. Run the command prompt as administrator.
2. Navigate to the Printer Driver MSI, for example, BlackIcePDF.msi.
3. Install the Printer Driver MSI installers with the /L*V "[Log file path]" and BITRACE=1 parameters.
For example:
Msiexec.exe /i "BlackIcePDF.msi" and BITRACE=1 /L*V "c:\temp\installation.log"
4. After the log file is successfully generated, please send the BiPDMSITraceDataLog.txt and the "c:\temp\installation.log" files back to help us resolve the problem.
5. The Trace Log is saved to the BiPDMSITraceDataLog.txt log file in the User's temp folder (%TEMP%).
For example:
c:\Users\Administrator\AppData\Local\Temp\BiPDMSITraceDataLog.txt