How do I generate a log for InstallShield MSI Installers?

To generate a detailed installation log with the Printer Driver’s InstallShield MSI installers, please follow these steps:

1.    Run the command prompt as administrator.

2.    Navigate to the Printer Driver InstallShield MSI, for example, BlackIcePDF_IS.msi.

3.    Install the Printer Driver InstallShield MSI installers with the /L*V "[Log file path]" parameter.

For example:

Msiexec.exe /i "BlackIcePDF_IS.msi" /L*V "c:\temp\installation.log"

To help us resolve the problem, please send us the log file. The log is saved to the User's temp folder.

For example:

c:\temp\installation.log file