Problem description:
When I print from MS Word or Excel using different DPI settings for the horizontal and vertical resolution, the image is distorted or parts of the images or tables from the document are missing.
Solution:
This problem can occur on any operating system. If the driver is set up to print with fax compatible resolution ( 204x98 or 204x196 DPI ) or different horizontal and vertical resolution (i.e.300x600 DPI) and the printed document contains bitmaps or tables, these objects may be printed slightly smaller or bigger than the rest of the page.
The reason for this is that these applications expect the printer to have the same vertical and horizontal resolution values (300x300 or 150x150 DPI).
To fix the problem, set the same horizontal and vertical resolution at the DPI settings in the Printer Preferences window under the Device Settings tab.
If you need to use FAX resolution (204x98 or 204x196 DPI), first set the printer to use the same vertical and horizontal resolution values at the DPI settings in the Printer Preferences window under the Device Settings tab. Then check the ‘Create Faxable Image’ checkbox. The printer driver will generate the output image using the fax resolution, but the application will use the same vertical and horizontal resolution values.