Technical support

In order to provide the best support for our customers technical support requests must be submitted through our website’s support forms.

The Black Ice Support form generates a ticket number and you must save this ticket number for future reference.

· Please include detailed description of your environment in the support requests such as:

· CPU speed and memory used.

· OS and language, including service pack

· Detailed step by step instruction on how to reproduce the issue.

· -Provide detailed information of the driver configuration and properties setting.

o If the problem is specific to a document please e-mail the document.

o If the generated image does not look as it should please e-mail it too.

· The version number of the product, date of purchase, or invoice number.

· What development language is used such as C, C++, Delphi or other.

· Which is the specific function what does not work?

· What is the input to the function?

· What is the return value of the function if any?

· If applicable, your observations.

· In some cases, why you think the function should work differently.

· In some cases, what you are trying to accomplish.

· In some cases, sample code if applicable.

· Did you try to use any of the unmodified demo applications shipped with the product?

· Can the problem be reproduced with any of the Demo applications? If so, which?