If the automatic registration fails, one can register the Document Imaging manually without active internet connection by following the instructions below.
As of version 12.70, Document Imaging requires a secure Internet connection (HTTPS) on port 443 to register with the Black Ice Software License Server.
In a secured environment where servers and computers do not have an active Internet connection or Port 443 is being blocked by a firewall, or in virtual machines where the network card is disabled, the following error message is displayed during the registration:
Contact the Network Administrator to enable the port 443 and press Retry to reattempt to register the product.
In a secured environment where the port 443 cannot be enabled, the software can be manually registered online. To receive a release license number immediately, please copy the release registration number from the installer window to the ‘Enter your Release Registration Code’ field on the Release Manual Registration webpage as shown below.
Please check the captcha checkbox and click the Send button. The following window appears:
NOTE: If one registers a transferable serial on the manual registration webpage, the license will not be transferable anymore and the license cannot be transferred to another machine.
Click Cancel to abort the registration process (the license number remains transferable) or Continue to receive a Release License Number.
Please copy and paste the received license number to the ‘Your Release License Number’ field on the installer window.
Click OK to continue the installation.
Alternatively, the user can contact Black Ice Software via sales@blackice.com or via telephone with the number displayed in the Your Release Registration Number: field. Black Ice Software provides a Release License string via email to paste into the Your Release License Number (from the reseller): field to activate the software.
In a secured environment where port 443 cannot be enabled, the product can be registered manually or through the proxy server by clicking on the Proxy Settings… button.
Older versions of Document Imaging
Black Ice Document Imaging older versions (version 12.65 or lower) try to register through port 80. If port 80 is blocked or not available, one can register using the alternate ports of 3500 or 15000.