To register the FileFlow Server during or after the demo period, click on the Activate button on the appearing window when launching the FileFlow Server (registration requires administrator privileges).
A window is displayed to Enter FileFlow Server Product Serial Number in the text field and press OK. The serial number can be found in the email body of the containing the download instructions for the FileFlow Server.
NOTE: The serial number contains dashes that are part of the serial key.
If the serial number is mistyped or incorrect, the following message appears. Click OK to enter the serial number again.
To Register/Activate the FileFlow Server a secure Internet connection is required to the Black Ice Software License Server through (HTTPS) port 443.
In a secured environment where servers and computers do not have an active Internet connection, Port 443 is being blocked by a firewall or in virtual machines where the network card is disabled, an “Error Code 56” or “Error Code 57” message is displayed during the registration.
Contact the Network Administrator to enable the port 443 and press Retry to reattempt to register the product.
The FileFlow Server also can be registered through a proxy server. For more information, please refer to the Registering through a Proxy server section.
Manually registering the FileFlow Server Release
In a secured environment where the port 443 cannot be enabled, the software can be manually registered online. To receive a release license number immediately, please copy the release registration number from the installer window to the Enter your Release Registration Code field on the Release Manual Registration webpage as shown below.
Please check the captcha checkbox and click the Send button. The following window appears:
NOTE: If one registers a transferable serial on the manual registration webpage, the license will not be transferable anymore and the license cannot be transferred to another machine.
Click Cancel to abort the registration process (the license number remains transferable) or Continue to receive a Release License Number.
Please copy and paste the received license number to the Your Release License Number field on the installer window.
Click OK to continue the installation. If registration is successful, the following dialog appears:
Alternatively, contact Black Ice Software via impactsales@blackice.com or impactsupport@blackice.com or via telephone with the number displayed in the Your Registration Code field. Black Ice Software will provide a Release License code via email for you to paste into the Your License Number (from the reseller) field to activate the software.