How to verify that my modem is installed and configured correctly

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This tutorial is designed to show you how to verify that your modem is correctly installed on your computer. If the modem is not correctly installed you will not be able to send and receive faxes with the Impact Color Fax Lite, Impact Fax Pro or Impact Fax Broadcast software.

Frequently Asked Questions:

How to verify that my modem is installed and configured correctly

Press the Start button on the Windows task bar and select Control Panel. The following screen will appear:

Double click on Phone and Modem Options and click on the Modems tab. The following screen will appear:

All of the Modems installed on your system will be listed above. In this example, there is a MultiTech Systems MT3824ZPW modem installed on COM port 4.Please note: If you do not see a modem here, there is not a modem installed on your system. You will not be able to Fax without a modem. Also, you may see more than one modem listed.

Next click on the Properties button and then click on the Diagnostics tab. The following screen will appear:

To test the modem and verify that it is installed correctly, you need to press the Query Modem button. You should see something similar to the following:

As you can see, there are now several lines of information in the box above the Query Modem button. As long as you see the lines of information the modem is installed correctly. If you do not get any information, please reinstall the modem or contact the hardware manufacturer for assistance. Black Ice software does not provide hardware technical support. We only provide technical support for software related problems.

Other questions? Please visit the the ColorFax Lite FAQ for answers.