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How to verify that my modem is installed correctly

Win95/98 & Windows Millennium

Please follow the steps below to verify that your modem is installed correctly on Win95/98 & Windows Millennium.

  1. Press the Start button on the Windows task bar and select Settings à Control Panel.  The following screen will appear:

  1. Double click on the Modems icon.  The following screen will appear:

 

Please note: This screen will appear if this is the first time setting up your modem.  If this screen does not appear, please proceed to the next step. 

  1. Enter in your area code and press the Close button.  The following screen will appear:

  1. Click on the Diagnostics tab.  The following screen will appear:

All of the Modems installed on your system will be listed above. In this example, there is a MultiTech Systems MT3824ZPW modem installed on COM port 4.   Please note: If you do not see a modem here, there is not a modem installed on your system.  You will not be able to Fax without a modem.  Also, you may see more than one modem listed. 

  1. To test the modem and verify that it is installed correctly, you need to press the More Info... button.  The following screen will open and you should see something similar:

  1. As you can see, there are now several lines of information in the box above the Query Modem button.  As long as you see the lines of information the modem is installed correctly.  If you do not get any information, please reinstall the modem or contact the hardware manufacturer for assistance.   Black Ice software does not provide hardware technical support.  We only provide technical support for software related problems.