| Impact Products technical support |
 |
Black Ice
Software prides itself on providing a high level of service and
support to our customer base.
Technical
support requests for Black Ice Software is provided through email
free of charge to companies who have purchased a Black Ice application
and have a current technical support contract. All technical
support requests should be submitted via e-mail to
ImpactSupport@blackice.com. E-mail
support is necessary in order for our technical support team
to properly assign a tracking number and monitor the status of
open issues, as well as to make sure that all of the pertinent
details are obtained in writing for reference by our technical
support team. Technical
support requests are answered on a first come, first answered
basis, all technical support
requests will be answered within 24-48 hours, usually much sooner. In
order to better help our customers, we ask that they provide
as much information as possible for each new incident that is
being reported. Guidelines for submitting technical support
requests can be found below
In
addition to our dedicated technical support staff, answers and
incites to many questions can be found in our
Online
Forum, Online Tutorials, and Online
Manuals
Online
Purchase customer
support policy
Fax and Voice Hardware Installation
is not provided by Black Ice Software!
Guidelines to submit technical
support questions for retail products.
Detailed description of your environment
such as:
- CPU speed and memory used.
- Windows 2003/XP/2000/NT or Windows 95/98/ME
as well as service pack number.
- Operating System language edition,
for example: Chinese.
- Fax or Voice Board or Modem name.
In some cases, model number. Internal or external device.
- Product name such as Impact Fax
Server, Voice Server etc.
- The version number of the product,
date of purchase, or invoice number.
- Detailed description of the problem.
The more details you give us the faster
we can respond to you. |