GetNameOfCapability

[jljamison]

For one of my scanners, GetNameOfCapability always returns blank strings. Is this a TWAIn compatibility issue?

Thanks

jljamison

[TechnicalSupportTeam]

The Black Ice Imaging Toolkits require a TWAIN compatible driver to be installed on the machine. We recommend checking with the manufacturer of the scanner to verify that the device is TWAIN compliant. You can also check the manufacturer site to make sure that you are using the latest driver available.

[jljamison]

Yes - downloading the latest drivers is of course a great idea, which I did first thing.

And of course the mfr (canon) says the driver is TWAIN compiiant. Since it works well with the software they provide, they basically punted on the problem.

Thanks

[TechnicalSupportTeam]

If you are able to reproduce this problem using one of the sample applications included with the Black Ice Imaging Toolkits, please send us an email to techsupport@blackice.com and let us know which sample specifically you used, the exact steps you took to reproduce the issue, system specifications, scanner details etc. and we will have our engineers investigate.