Uninstall Problem on 64-bit Windows: Failed to load DLL

[TechnicalSupportTeam]

Due to a Microsoft Security update (KB2393802) published on Feb 7, 2011 you may get the following error message when uninstalling the Impact Fax Broadcast from 64 bit operating systems:
(This does not effect Impact Fax Broadcast version 6.72 or higher!)

On Windows 7, Vista, XP 64 bit


or

On Windows 2008 R2/2008/2003 64 bit


When this error occurs, the uninstall process will be terminated. Please note down the referenced DLL file name and just press OK.

To solve this issue please:
On Windows 7, Vista, XP 64 bit
1. Copy (not move) the BuFBRmvNT.dll file from the ”\Windows\System32” folder to the ”\Windows\SysWOW64” folder.
2. Once the DLL file has been copied, the Impact Fax Broadcast can be removed from ”Control Panel -> Programs and Features” as usual.
3. Having finished the uninstallation successfully, please delete the BuFBRmvNT.dll file from the SysWOW64 directory.
4. Restart the machine if prompted.

On Windows 2008 R2/2008/2003 64 bit
1. Copy (not move) the BuFBRmvTS.dll file from the ”\Windows\System32” folder to the ”\Windows\SysWOW64” folder.
2. Once the DLL file has been copied, the Impact Fax Broadcast can be removed from ”Control Panel -> Programs and Features” as usual.
3. Having finished the uninstallation successfully, please delete the BuFBRmvTS.dll file from the SysWOW64 directory.
4. Restart the machine if prompted.

For further information please contact impactsupport@blackice.com

Thank you!

Regards,
Impact Support Team