Converting HTM, MHT, EML and MSG files with Auto-print SDK fails

Moderator: Technical Support Team

Converting HTM, MHT, EML and MSG files with Auto-print SDK fails

Postby TechnicalSupportTeam » Fri Nov 18, 2016 8:49 am

Description:
Converting HTM, HTML, MHT, EML and MSG files fails with Auto-print SDK. It is a known issue with Internet Explorer. The source of the problem is that Internet Explorer is crashing, while trying to open the file.

Solution:
Installing the following Windows update solves the issue: https://support.microsoft.com/en-in/kb/3200006
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