Installation Incomplete

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Installation Incomplete

Postby Atomic » Thu Apr 06, 2017 3:44 am

Hello,

I'm trying to install a Zultys Fax Printer version 5.2.1 64 bit on a Windows 10 and it fails with error message "The installer was interrupted before Zultys Fax Printer could be installed. You need to restart the installed and try again."

UAC is not enabled, AV is off and i'm installing as administrator
I verified the windows event log and there is an MSIinstaller error message: "Installation success or error status 1603"

I ran the installer again and generated a verbose log file:

MSI (s) (F4:D4) [01:18:39:031]: MainEngineThread is returning 1603
MSI (s) (F4:EC) [01:18:39:033]: RESTART MANAGER: Session closed.
MSI (s) (F4:EC) [01:18:39:035]: User policy value 'DisableRollback' is 0
MSI (s) (F4:EC) [01:18:39:036]: Machine policy value 'DisableRollback' is 0
MSI (s) (F4:EC) [01:18:39:036]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F4:EC) [01:18:39:036]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F4:EC) [01:18:39:037]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F4:EC) [01:18:39:038]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (F4:EC) [01:18:39:038]: Destroying RemoteAPI object.
MSI (s) (F4:C0) [01:18:39:038]: Custom Action Manager thread ending.
MSI (c) (30:98) [01:18:39:039]: Back from server. Return value: 1603
MSI (c) (30:98) [01:18:39:039]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (30:98) [01:18:39:040]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 1:18:39: ExecuteAction. Return value 3.
MSI (c) (30:98) [01:18:39:040]: Doing action: FatalErrorForm
Action 1:18:39: FatalErrorForm.
Atomic
 
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Joined: Thu Apr 06, 2017 2:30 am

Re: Installation Incomplete

Postby mikesmith1298 » Wed Dec 20, 2017 8:27 am

In some cases you may see this notification, which is the result of Microsoft patch KB3072630 and only affects the installation of the driver.

Once the print driver is installed it will work correctly.

Launch “regedit”
Locate and click the following subkey in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer
Note: If this subkey does not exist, create it.
In the ‘Edit’ menu, point to ‘New’, and then click ‘DWORD Value’.
For the DWORD name, type “RemappedElevatedProxiesPolicy”, and then press ‘Enter’.
Right-click “RemappedElevatedProxiesPolicy”, and then click ‘Modify’.
In the ‘Value’ data box, type 1, and then click ‘OK’.
Install Zultys Fax Driver
After the application installs successfully, reset the RemappedElevatedProxiesPolicy’ DWORD value to “0” to re-enable the security fix for KB 3072630.
mikesmith1298
 
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Joined: Wed Dec 20, 2017 8:22 am


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