Firewall issue installing and licensing pdf2email software

[cordesc]

My corporate firewall Servgate's Edgeforce is blocking BlackIce's eLicensing server's traffic and preventing me from successfully licensing.

I receive the following message:


Error receiving answer from the elicense server. Possible errors:

1. The TCP/IP Connection is failed.
2. The port: 80 is disabled in your firewall application


My firewall doesn't block port 80 in a blanket fashion, but perhaps a more sophisticated algorthim identifies the eLicense server as malicious traffic that is worth blocking.

Can anyone give me some more detail about this traffic required to license, and I can try to explicitly allow it through my servgate firewall?


Thanks,

Chris

[TechnicalSupportTeam]

Send a tech support request about this to ImpactSupport@Blackice.com

They will be able to help you license your software.