Firewall issue installing and licensing pdf2email software

Black Ice Printer Driver related questions

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Firewall issue installing and licensing pdf2email software

Postby cordesc » Thu Aug 03, 2006 9:27 am

My corporate firewall Servgate's Edgeforce is blocking BlackIce's eLicensing server's traffic and preventing me from successfully licensing.

I receive the following message:


Error receiving answer from the elicense server. Possible errors:

1. The TCP/IP Connection is failed.
2. The port: 80 is disabled in your firewall application


My firewall doesn't block port 80 in a blanket fashion, but perhaps a more sophisticated algorthim identifies the eLicense server as malicious traffic that is worth blocking.

Can anyone give me some more detail about this traffic required to license, and I can try to explicitly allow it through my servgate firewall?


Thanks,

Chris
cordesc
 
Posts: 1
Joined: Thu Aug 03, 2006 9:00 am
Location: Grand Rapids, MI

Postby TechnicalSupportTeam » Tue Aug 22, 2006 1:30 pm

Send a tech support request about this to ImpactSupport@Blackice.com

They will be able to help you license your software.
TechnicalSupportTeam
 
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Joined: Sat Mar 20, 2004 11:50 am


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