Duplicate print jobs

Black Ice Printer Driver related questions

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Duplicate print jobs

Postby sai » Wed Mar 08, 2006 12:12 pm

We're having a problem with our Black Ice PDF driver where one specific application (2005 UltraTax CS from Creative Solutions) is generating duplicate print jobs...but only AFTER printing to Black Ice.

The first time you print something to Black Ice, you get one PDF. Second time, you get two PDF's. Third time, three PDF's, and so on. Then if you switch to a different printer (say Adobe Distiller, or HP Laser Jet) the first job gets duplicated -- we would now get FOUR PDF's in the previous example -- but after that it resets back to "1".

So it seems like Black Ice is leaving something in the Print Spooler, making the NEXT job print an extra copy regardless of what printer it is.

Any ideas???

Thanks,
-Sai
sai
 
Posts: 9
Joined: Tue Aug 30, 2005 4:36 pm

Postby sai » Fri Mar 10, 2006 11:23 am

ISSUE CLOSED

Yesterday we had a debugging session with the guys from Creative Solutions, and the problem is with their app, not with the Print Driver. They're not purging a temporary spool file, so successive print jobs get chained together. We still don't know why it only happens with Black Ice (and other printers are okay) but they're researching it....
sai
 
Posts: 9
Joined: Tue Aug 30, 2005 4:36 pm


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