Voice Modem Installation

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How do I know that my voice modem is installed correctly on Win95/98?

Make sure that no other communication software is running.

Test the modem:

• Select Start, Setting, Control Panel.
• Double click on Modems. The modems property dialog box pos up.
• Click on Diagnostics.
• Select COM Port.
• Click On Modem Info.

If no other communication software is running and you receive the following message: "COM port is currently used by an other application", you have a bad modem driver installation. Uninstall the modem and reinstall it. In some cases reinstalling the driver may not help. Replace the modem with a different brand.

Most PCI voice modems are very poor quality and are very unreliable.

• Installation for voice modems under Win95/98 is unreliable.
• Voice quality of the Voice modems varies greatly for different manufacturers, even if the underlying chip set is the same.
• The telephone interface is unreliable.
• Switching to fax and fax to voice is unreliable.

Use high quality voice boards from Dialogic, Brooktrout, or NMS.