Development Tool Technical Support Policy

The following are basic guidelines with regards to Black Ice Software's Technical Support Policy:

Black Ice provides technical support for any of the following questions:

• Official documented functions or examples
• Official documentation
• Library compilation errors
• Possible oversights (bugs) in the latest release
• Hardware compatibility for Fax/Voice tools

Black Ice does not support the following as part of either basic technical support of priority support:

• Explaining how Black Ice Development tools work internally
• Explaining file formats
• Testing/writing end-user programs for you*
• Code reviews or debugging code *
• Teaching programming in general, or how to use programming applications or compilers
• Explaining compiler runtime library functions, SDK functions, or system calls
• Explaining how to use supported compilers with the exception of getting Black Ice Development tools to work with them at a superficial level
• Configuring Dialogic Brooktrout or NMS Fax/Voice boards.*

* - Available as a consulting contract. Additional information is available by contacting our sales department

Fax Hardware Installation Guide