Users can enable Debug Logging features of the Printer Driver in Control Panel > Printers and Devices > right click on the Black Ice Printer Driver > Printing Preferences > Filename Generation Tab > Troubleshooting…
When Debug Logging is enabled, the Printer Driver creates an EDF log file into the specified Log directory on the Troubleshooting window:
EDF log file contains the input source data of each print job that the Black Ice Printer Driver receives from the operating system. EDF log files can be used to determine and troubleshoot the occurring issues on the printed documents. Once the EDF file has been generated, send the file to our technical support team to techsupport@blackice.com email address with the description of your printing problem.
NOTE: Environment variables can also be used to specify the directory.