In order to provide the best support for our customers technical support requests must be submitted through our website’s support forms.
The Black Ice Support form generates a ticket number and you must save this ticket number for future reference.
http://www.blackice.com/support.htm
techsupport@blackice.com or Fax 1 (561) 757-4109
Please include detailed description of your environment in the support requests such as:
CPU speed and memory used.
OS and language, including service pack
Detailed step by step instruction on how to reproduce the issue.
-Provide detailed information of the driver configuration and properties setting.
- If the problem is specific to a printed document please e-mail the document.
- If the generated image does not look as it should please e-mail it.
The version number of the product, date of purchase, or invoice number.
What development language is used such as C, C++, Delphi, Borland C or Borland C++.
What is the specific function does not work.
What is the input to the function.
What is the return value of the function if any.
If applicable, your observations.
In some cases, why you think the function should work differently.
In some cases, what you are trying to accomplish.
In some cases, sample code if applicable.
Did you try to use any of the unmodified demo applications shipped with the product?
Can the problem be reproduced with any of the Demo applications? If so, which?
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