In addition to our dedicated technical support staff, answers and incites to many questions can be found in our Online Forum, Online Tutorials, and Online Manuals
E-mail impactsupport@blackice.com with questions or problems. Black Ice Software offers a variety of Technical Support options. Contact us for details.
Guidelines to submit technical support questions for retail products.
· Detailed description of your environment such as:
· CPU speed and memory used.
· Operating System version
· Operating System language edition, for example: Chinese.
· Fax or Voice Board or Modem name. In some cases, model number. Internal or external device.
· Product name such as Impact Fax Server, Voice Server etc.
· The version number of the product, date of purchase, or invoice number.
· Detailed description of the problem.
The more details you give us the faster we can respond to you.
Fax Hardware Installation and Configuration is not provided by Black Ice Software!