|
Error Code |
Meaning |
Recommendation |
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User Abort |
The faxing user aborted the fax |
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Unspecified error |
An error occurred and the cause of the error cannot be determined |
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Ring back detect |
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No carrier detected |
Could not detect a fax carrier to transmit the information to |
Check that the phone lines, and hardware are functioning correctly, make sure you do not have to dial ‘1’ before long distance numbers or dial a ‘9’ for an outside line |
|
The remote station is BUSY |
Busy Signal was received when calling the specific number |
Try again later |
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Unspecified phase A error |
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Unspecified phase B error |
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No Answer |
Nothing answered the fax call |
Make sure the receiving party has a fax machine/software and that it is turned on. |
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No Dial tone |
No Dial Tone on the phone line |
Check that the line is connected to your fax hardware and that it is operational. If behind a PBX, check to ensure you are using the correct dialing sequence to get an outside line |
|
Remote modem cannot receive or send |
The Receiving end is incapable of receiving fax transmissions |
Make sure the receiving party has a fax machine/software and that it is turned on. |
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Command not received |
A fax command was expected but was not received |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Invalid command received |
An invalid fax command was received |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Invalid response received |
An invalid response was received in response to a fax command |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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DCS send 3 times without answer |
A DCS fax command was sent 3 times without receiving a response from the hardware on the other end |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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DIS received 3 times |
A DIS fax command was received 3 times |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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DIS not received |
A DIS fax command was not received from the hardware on the other end when expected |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Failure training in 2400 bit/s |
Could not negotiate even at the bare minimum fax transmission rate |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware and/or drivers. |
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Training failure : minimum speed reached |
Could not negotiate even at the bare minimum fax transmission rate |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Error in page transmission |
An error occurred while transmitting a fax page |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Unspecified image format |
The image format to be transmitted was not specified |
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Image conversion error |
Error converting the specified image into a faxable format |
Use a different image format for faxing, preferably TIFF |
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DTE to DCE data underflow |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Unrecognized transparent data command |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Image error line length wrong |
The Image length was incorrectly reported |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Page length wrong |
The page length was incorrectly reported |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Wrong compression mode |
The compression mode was incorrectly reported |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Unspecified phase D error |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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No response to MPS |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Invalid response to MPS |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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No response to EOP |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Invalid response to EOP |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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No response to EOM |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Invalid response to EOM |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Unable to continue after PIN or PPP |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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T.30 T2 timeout expected |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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T.30 T1 timeout expected |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Missing EOL after 5 sec |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Bad CRC or Frame |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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DCE to DTE data underflow |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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DCE to DTE data overflow |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Remote cannot receive |
The receiving end cannot receive faxes |
Make sure the receiving end has a fax device up and running |
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Invalid remote ECM mode |
The receiving end incorrectly reported support for ECM |
Try disabling ECM when sending to these locations, this is a bug in the receiving end. |
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Invalid remote BFT mode |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Invalid remote width |
Receiving end processed the image width incorrectly |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Invalid remote length |
Receiving end processed the image length incorrectly |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Invalid remote compression |
Receiving end processed the image compression incorrectly |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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Invalid remote resolution |
Receiving end processed the image resolution incorrectly |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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No transmitting document |
No file specified to be faxed |
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No response to PPS |
Communication error occurred |
Communication error, usually because the fax hardware is incompatible, often caused by outdated hardware. |
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No modem on com port |
No modem is attached to the com port that is opened |
Double check that your modem is installed and configured correctly, that it is connected securely, and if necessary that it is turned on |
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Incompatible modem |
The modem specified is incompatible, either the fax class is unsupported or the modem is not a fax modem |
Specify a supported, fax compatible modem to be used |
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Human answer detected |
A human answered the call placed by the fax software |
Contact the location to make sure that you have a their fax line number, and/or ask them not to answer the call when you are sending them a fax |