Dialogic MSI Overview
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The
Dialogic MSI board is a modular station interface board that adds
analog devices, such as phone sets, modems, fax machines, and audio
equipment, into new or existing systems based on the Dialogic SCBus
architecture. With the MSI board, users can extend the range of
their inbound and outbound telemarketing centers.
The MSI boards and software allow an application program
operating in the host PC to communicate between SCBus - compatible
devices and analog station devices.
Applications
for MSI boards include:
-
Predictive
dialing
-
PBX
applications
-
Inbound/outbound
telemarketing
-
Operator
services such as billing automation, directory assistance, and
intercept treatments
-
Customer
service
-
Automatic
call distribution (ACD)
-
Dictation
/ transcription
-
Local information
services
Conferencing
resources serve the SCBus with features such as:
-
Two to eight-party
conferencing.
-
Up to 32 resources
of total conferencing (4 to 16 conferences)
-
Conferences of
any combination of stations and network channels.
-
Hidden training
for smooth entry of new participants without disruptive training
noise.
-
Monitoring an
agent without disrupting the conversation.
-
Coaching feature
to allow a supervisor to speak to an agent without the client
hearing the supervisor.
Tone generation:
-
Zip tone indicates
incoming call to agents using headsets.
-
Notification
tones when a party is added to or removed from a conference
-
User programmable
periodic notification tones to indicate units of time that expired
during a call.
-
Programmable
volume control for station devices.
-
Programmable
ring cadences.
Dialogic MSI Boards:
Model
Channels
Interface
Form Factor
MSI/80-GBL
8
RJ-21X, RJ-11**
PC AT ISA
MSI/160-GBL 16
RJ-21X, RJ-11**
PC AT ISA
MSI/240-GBL 24
RJ-21X, RJ-11**
PC AT ISA
For
more information on the Dialogic MSI product line, please visit
the Dialogic
website.
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