Black Ice Software
     A leading supplier of printing, imaging and image conversion solutions, assisting companies of all sizes excel in the digital world.
Home | Contact | Sitemap     

Development Tool Technical Support Policy

The following are basic guidelines with regards to Black Ice Software's Technical Support Policy:

Black Ice provides technical support for any of the following questions:

  • Official documented functions or examples
  • Official documentation
  • Library compilation errors
  • Possible oversights (bugs) in the latest release
  • Hardware compatibility for Fax/Voice tools

Black Ice does not support the following as part of either basic technical support of priority support:

  • Explaining how Black Ice Development tools work internally
  • Explaining file formats
  • Testing/writing end-user programs for you*
  • Code reviews or debugging code *
  • Teaching programming in general, or how to use programming applications or compilers
  • Explaining compiler runtime library functions, SDK functions, or system calls
  • Explaining how to use supported compilers with the exception of getting Black Ice Development tools to work with them at a superficial level
  • Configuring Dialogic Brooktrout or NMS Fax/Voice boards.*

* - Available as a consulting contract.  Additional information is available by contacting our sales department

Fax Hardware Installation Guide